Windows 7 not updating

[thewolfe]

A friend's Windows 7 64 bit computer is not updating Windows and I get this message error 80070002. I have tried the "readiness tool". Start and stopped the Windows update services and run the "fix it" tool. Also, the "automatic troubleshooter". And KB 947821 info.

Any other suggestions?

[Krom]

Malwarebytes full scan, perhaps even full offline scans with a rescue cd.

[thewolfe]

I did run MB...nothing! Should I be looking for viruses?

[fliptw]

By chance is it a dell laptop?

[Top Gun]

I've had something comparable happen a few times in the past on an XP system, but I can't for the life of me remember how I resolved it. Honestly I think the one time it just fixed itself, so I just threw up my hands and said "welp."

[thewolfe]

I found this for future reference.

Perform an in place upgrade / repair as described here
http://support.microsoft.com/kb/2255099

Make sure first that you have a legitimate product key and then obtain the proper installation media from here
If you have SP1 installed on your Windows 7 Machine
http://techdows.com/2011/07/downloa...h ... links.html
If you don't have SP1 installed on your Windows 7 Machine
http://www.mydigitallife.info/downl...c ... oad-links/

I've had to do this a few times lately.... same deal helping friends.
You'll have tons of updates after the repair, but at least you'll be able to get them.
This procedure is generally non-destructive, so your programs, drivers, etc., should remain intact and without issue. However:
Nothing is 100% foolproof, especially to a determined and dedicated fool, so make sure you back up all critical data beforehand.