Stop error and more

thewolfe · Post by **thewolfe** » Wed Jan 11, 2006 3:49 pm

Stop error and more

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Stop error and more

My friend has a Dell Dimension 4550 Pentium 4 running Windows XP. He is getting a couple of error messages when he starts his computer.

He first gets the following stop error:0x00000007e (0xc00000005, 0x805f5896, 0xf9ca591c, 0xf9ca5618)

He then has to manually shut down his computer and he gets the following message: Dell disk monitoring system has detected that Drive 0 on the primary EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replaced your hard drive.

Strike F1 key to continue or press F2 2 run Setup

When he presses F1 the computer boots normally.

Any suggestions other than replacing the hard drive?

thewolfe · Post by **thewolfe** » Wed Jan 11, 2006 3:49 pm

New info.

He took the computer in and got it \"cloned\" to a new HD.

Now he no longer get's the HD failing message but his computer now will not shutdown but only restarts.

If you change the settings in \"My Computer\" settings so the computer won't re-start, he still gets the \"Stop\" error message.

Can't find anything on that message.

I figure it must be software at this point.

Does a XP re-install seem in order?

Vindicator · Post by **Vindicator** » Wed Jan 11, 2006 4:40 pm

A quick google indicates that that particular stop message is caused by bad drivers. A Windows reinstall wouldnt hurt, but if you want to avoid that route I'd recommend uninstalling and updating the drivers for everything (vid card, chipset, sound, network, etc). Or if theres a certain file that is listed on the BSOD then you can track it down easier.

MD-2389 · Post by **MD-2389** » Wed Jan 11, 2006 10:24 pm

Is that the ENTIRE error code? The hexidecimal error code is nice, but is that all it said?

(for example, sometimes you might see \"IRQL *insert rest of error msg here*\")

You can also search the Microsoft Knowlege Base, which will point you in the right direction for narrowing this stuff down.

http://support.microsoft.com/

That being said, I would seriously consider opening the case and find out what brand that hard drive is. Then go to the manufacturer's website and download their diagnostic software. Usually they want you to download it, and run it to install the software to a floppy disk. Then you boot off of that floppy disk and follow the on-screen prompts.