After this chat with their support... I've elected to not use their spam blocking add-on.Somehow I just wasn't impressed with the person's ability to be of any help. (note: product names, company names, and addresses changed to 'cause I'm such a nice guy
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[10:44:01 AM] Shirley A.: Thank you for contacting MyISP LiveChat, how may I help you today?
[10:44:26 AM] myemailname@myisp.net: My Outlook is running at 100% cpu usage
[10:44:42 AM] myemailname@myisp.net: If I uninstall the EmailSpamStopper add-on... it's ok
[10:45:14 AM] Shirley A.: Okay, will try my best to help you.
[10:49:11 AM] Shirley A.: Outlook is a Microsoft product.
[10:49:47 AM] Shirley A.: It will not harm your computer even if it is at 100% usage.
[10:49:57 AM] myemailname@myisp.net: ok
[10:50:11 AM] Shirley A.: Please ignore it and continue using it.
[10:50:29 AM] myemailname@myisp.net: you're serious?
[10:51:43 AM] Shirley A.: Yes, I am.
[10:51:59 AM] Shirley A.: Incase you face any problem we are here to help you.
[10:52:35 AM] myemailname@myisp.net: Yes, Outlook won't harm my system... but it's MyISP's EmailSpamStopper add-on that's causing it to run at 100% cpu usage
[10:53:28 AM] myemailname@myisp.net: Ever tried to use a computer that's running at 100% usage?
[10:54:43 AM] Shirley A.: In that case, we have another option for you to go to the bellow listed link to use our EmailSpamStopper in the Web Mail :
[10:54:53 AM] Shirley A.: http://webmail.myisp.net
[10:56:49 AM] myemailname@myisp.net: OK, I'm signed in.
[10:57:35 AM] Shirley A.: Are you in the Inbox?
[10:57:41 AM] myemailname@myisp.net: yes
[10:58:16 AM] Shirley A.: Okay, on the left hand side do you see EmailSpamStopper?
[10:58:25 AM] myemailname@myisp.net: yes
[10:58:33 AM] Shirley A.: Please click on it.
[10:58:45 AM] myemailname@myisp.net: ok
[10:59:53 AM] Shirley A.: Now, click on setting's to decide what would you like to keep the EmailSpamStopper at?
[11:00:20 AM] myemailname@myisp.net: currently it's on High... which is where I like it set
[11:02:00 AM] Shirley A.: Okay, in that case please be sure that your addresses book is updated in Web Mail.
[11:02:25 AM] Shirley A.: To get a pleasure of receiving all expected email.
[11:02:45 AM] myemailname@myisp.net: ok
[11:02:49 AM] myemailname@myisp.net: it's good
[11:03:23 AM] Shirley A.: Thank you.
[11:03:50 AM] myemailname@myisp.net: what next?
[11:04:41 AM] Shirley A.: Please click on save change's at the bottom of the page.
[11:05:20 AM] Shirley A.: This will help you to use our EmailSpamStopper in Web Mail.
[11:05:36 AM] myemailname@myisp.net: ok, did that
[11:05:44 AM] Shirley A.: Thank you.
[11:05:54 AM] Shirley A.: Is there anything else I may assist you with?
[11:06:38 AM] myemailname@myisp.net: You're done?
[11:07:04 AM] Shirley A.: Yes.
[11:07:47 AM] myemailname@myisp.net: You haven't fixed a single thing. The MyISP EmailSpamStopper add-on still causes a problem with the email software on my system
[11:09:09 AM] Shirley A.: I agree, that it why I suggested a usage of the Web Mail EmailSpamStopper instead of the Outlook EmailSpamStopper.
[11:10:43 AM] myemailname@myisp.net: Which is not a very practical method for a person who uses 5 of the available email addresses (as per my MyISP agreement).
[11:11:58 AM] myemailname@myisp.net: Requiring me to use the web mail method for each one of those 5 addresses is not a solution at all.
[11:12:28 AM] Shirley A.: Alright, now we will try one more step together.
[11:13:28 AM] Shirley A.: The step(s) that we are going to perform may alter settings in Windows. MyISP would not be responsible for any changes that happen and may not take effect since its a workaround with the Windows system.
[11:13:44 AM] myemailname@myisp.net: Understood.
[11:13:59 AM] Shirley A.: Thank you.
[11:14:34 AM] Shirley A.: Click on Start button of your computer --> Click on Run --> Type msconfig and click on ok
[11:14:54 AM] myemailname@myisp.net: ok
[11:15:12 AM] Shirley A.: You'll get system configuration utility window.
[11:15:20 AM] myemailname@myisp.net: ok
[11:17:00 AM] Shirley A.: Click on services tab --> Put a check on hide all microsoft files and then click on disable --> Click on the startup tab on top and click on disable --> Click on Apply and Ok. Then restart the computer and put a check on don't show me this warning in the dialog box that appears before the desktop is loaded.
[11:17:48 AM] Shirley A.: At this point of time we cannot restart the computer as we would disconnect each other.
[11:18:18 AM] myemailname@myisp.net: understood
[11:19:12 AM] Shirley A.: Thank you, try this out.
[11:19:25 AM] Shirley A.: I am sure it would help you.
[11:19:49 AM] Shirley A.: Anything else you would like me to help you with?
[11:20:20 AM] myemailname@myisp.net: No, if that works, that would be everything.
[11:20:33 AM] Shirley A.: Thank you again.
[11:20:38 AM] Shirley A.: You're welcome and thank you for using MyISP LiveChat. Should you need further assistance, please feel free to contact us again.
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Side note: The time stamp indicates 10:45 AM to 11:20 AM ... The time for me (US Mountain Time) was 9:45 PM to 10:20 PM. That means \"Shirley A.\" was probably in India.
