Tech Question.. IE5 / IE6

TOR_LordRaven · Post by **TOR_LordRaven** » Mon Jan 08, 2007 7:06 am

Hey Guys, stumped on a issue here at work. None of the other Techs seem to know either, figured I would post my question here.

about 5 people are having the same problem. They cannot print in IE. No error messages, they just select File-> Print (or click on the print icon) get an hour glass,then it goes away. Does not even open up the print window to select a printer.

They are all running Windows 2000, but here is the wierd thing: in IE, when you click on \"Help -> About IE\", the splash logo says they are using IE6, but the version number says its 5.

One user, I attempted to repair IE, but it said \"Some files that should be version 6.xxx.xx.xx are actually 5.xx.xxx.xx - Repair Failed\".

I uninstalled IE6 (Back to 5.5, and seems to work) then re-installed IE6 using the Flat Files I saved to CD.

Same problem, it does not over-write the old IE5 files.

Has anyone seen this before?

SuperSheep · Post by **SuperSheep** » Mon Jan 08, 2007 7:44 am

Have you tried Microsofts site first? That would be my first stop.

Also, next time you post a tech question, you may get much better results if you post in the tech forum.

TOR_LordRaven · Post by **TOR_LordRaven** » Mon Jan 08, 2007 8:09 am

Yeah, I tried to run the Microsoft Update off the web-site to get IE6. Same issue as with the CD.

I thought I did put it in the Tech Forum..
Guess I didn't

Maybe we can get one of the MODs to move it.

CDN_Merlin · Post by **CDN_Merlin** » Mon Jan 08, 2007 8:30 am

Have you tried restarting the print spooler for each user? Also, have you tried windows update to update IE?

TOR_LordRaven · Post by **TOR_LordRaven** » Mon Jan 08, 2007 9:43 am

you mean start/stop the spool service? no, I havn't.
And I have tried to update in IE.

Everything else prints fine. Firefox prints fine, Lotus Notes, Office Apps. They all print fine. Just IE does not work.

CDN_Merlin · Post by **CDN_Merlin** » Mon Jan 08, 2007 10:03 am

What if you reset IE to it's defaults?

TOR_LordRaven · Post by **TOR_LordRaven** » Mon Jan 08, 2007 11:25 am

Yeah, tried that too.

CDN_Merlin · Post by **CDN_Merlin** » Mon Jan 08, 2007 11:38 am

Try removing the printer from their machines and re-adding them.

TOR_LordRaven · Post by **TOR_LordRaven** » Mon Jan 08, 2007 12:59 pm

yep - did that too.

Although not being able to print is the symptom, I don't think its the problem.

I think there is an issue with IE.

All other programs are printing fine.
IE is the only one thats having a problem. That plus IE is Version 6, but using Version 5 files.

When I try to reload IE 6 either by Disk or Microsoft.com, it does not help. It keeps retaining those version 5 files.

CDN_Merlin · Post by **CDN_Merlin** » Mon Jan 08, 2007 1:32 pm

Try uninstlaling IE and delete the folder. Reboot, and do windows update.