Don't complain about tech service

Heretic · Post by **Heretic** » Sun Jan 02, 2011 8:51 pm

You might get sued.

http://news.cnet.com/8301-17852_3-20026918-71.html

Ferno · Post by **Ferno** » Mon Jan 03, 2011 12:00 am

yeah, i highly doubt systemgraph will succeed.

if they failed to fix it, that's their problem and nothing to do with the person who brought it in. they can't just go and sue the other person 'because their feelings are hurt'.

Gooberman · Post by **Gooberman** » Mon Jan 03, 2011 12:55 am

Tech support is just awful for most big companies.

I recently canceled my internet/cable service with Timewarner, when after six years of giving them $110/mo, living in the same place, they wouldn't transfer my service to my new apartment because the previous tenant had not paid their Bill. I went round and round with them on how I don't believe I should be affected by what another customer does or does not do....

It is like you reach this impenetrable brick wall where the person you are talking to has no real interest in helping you solve your problem, and has no real power, so you feel like a Jerk getting mad at them, yet, your problem still isn't solved night after night, so it can be pretty diffucult to \"pull back.\"

/rant

Burlyman · Post by **Burlyman** » Mon Jan 03, 2011 6:33 am

Yeah, I've been on the other side of that wall. :P

I wasn't allowed to do anything for a customer because her problem wasn't our responsibility, so I felt like a jerk. x_x

Tunnelcat · Post by **Tunnelcat** » Mon Jan 03, 2011 10:13 am

It's even worse when technical support in located in another country. I usually get better support from people located in the U.S. But I think a tech support job would be tough to do, dealing with all those pissed off people who are frustrated with some company's product, so I don't blame them. I usually save my wrath for the company itself. They're the ones who take our money then drop the ball giving service to the customer, not some poor underpaid slob working in tech support who's probably been told to do the minimum required to shut some customer up.

Ah, but I may be getting some sweet payback from HP and Nvidia, who also took my money and ran.

snoopy · Post by **snoopy** » Mon Jan 03, 2011 7:45 pm

I can see both sides.

I took my computer to one of those big stores one time for a diagnosis on hardware issues that I was having. The fee was flat-rate, and they were completely wrong about my problems. I knew more about the subject than the techs that checked it out. I swore to never waste my money having someone else do tech service for me again.

On the other hand, if this guy mis-represented things, then the company has the right to be compensated for the way that it's name has been ruined over a false story.

I guess the truth will hopefully be found in the trial.

Spidey · Post by **Spidey** » Mon Jan 03, 2011 8:05 pm

They stuck his icrap in a washing machine…case closed.

Ferno · Post by **Ferno** » Mon Jan 03, 2011 9:46 pm

true enough snoopy, but the thing is if the company had a leg to stand on, I'm sure their claim would be more tangible than what they've claimed.

Burlyman · Post by **Burlyman** » Sat Jan 08, 2011 5:11 am

tunnelcat wrote:It's even worse when technical support in located in another country. I usually get better support from people located in the U.S. But I think a tech support job would be tough to do, dealing with all those pissed off people who are frustrated with some company's product, so I don't blame them. I usually save my wrath for the company itself. They're the ones who take our money then drop the ball giving service to the customer, not some poor underpaid slob working in tech support who's probably been told to do the minimum required to shut some customer up.

Ah, but I may be getting some sweet payback from HP and Nvidia, who also took my money and ran. :)

They took your money and RAM? :P Well that's a double-whammy there, isn't it? :P ^_~

Don't complain about tech service

Don't complain about tech service

Re: