Can't view full YouTube video

[thewolfe]

(Edited the orig post - is able to watch the whole video if he waits long enough)

A friend who's using a satellite_A305-S6905 running Vista with 3 gigabytes of RAM can't watch a whole YouTube video. It starts to load, starts to play and then stops and then starts. He says it takes about 30 min to watch a video. And this is not just one video but any that he tries to play.

Any ideas?

[TigerRaptor]

That isn't enough to go off of. For starters, what kind of browser is he using along with any extensions and/or plugins?

Also try another browser and see if the same problem still occurs. If the same thing happens it might be Adobe flash.

[thewolfe]

He's using IE and seems to be getting Adobe updates frequently which sounds like it may not be updating?

[Spidey]

If he doesn't have a high speed connection, I'm willing to bet it's his connect speed.

That's normal, with a slower connect.

[thewolfe]

I'm having him run "speed test". Stand by

[thewolfe]

I'm having him check his Adobe flash version but up and download speed is bad. 0.57 mb's down and 0.38 mb's up. I'm also finding out who his provider is a what plan he's on.

[Krom]

"mb" doesn't just have one meaning. If it means megabyte, then its perfectly acceptable; if it means megabit then you likely have a problem.

[thewolfe]

It says Mbps - 0.57 Mbps down and 0.38 mbps up.

[Jeff250]

Mbps usually means megabits, so you likely have a problem.

[Ferno]

It says Mbps - 0.57 Mbps down and 0.38 mbps up.

ask him to check what his provider is supposed to be selling him, then take it from there.

[thewolfe]

Waiting for an answer on his provider stuff. He keeps focusing on the flash player software which I try to get his version.

[thewolfe]

He's got the latest version of flash.
See my post on "Recover history? " for the latest.

[BUBBALOU]

Right click on the YouTube video pane and open flash options and disable hardware acceleration, also change his preferred YouTube video size to something other than 720hd

[ Post made via iPhone ]

[thewolfe]

I passed it on, thanks for the post.