support@customerservice.buy.com wrote:Hello daniel,
Thank you for calling buy.com.
We are responding to your request for information about songs
that were interrupted while downloading. We apologize for any
inconvenience that a download interruption may have caused.
If your music download is interrupted, check to see which songs
were successfully downloaded and which were not. Download again
only the ones you didn't get the first time. You can download
the files again to the same computer as often as you like.
See License Restrictions on our Help page for information on
downloading to a different machine.
Please follow these steps to download your songs again:
1. Close Windows Media Player.
2. Go to
www.Buy.com and log in to your 'My Account' using your
email address and password.
3. Click on the order number you are having problems with. Do
not click on the button that says "View My Downloads". This is
just a visual reference of your download history.
4. Once you are looking at the order you were having problems
with, please click the button that says "Download" next to the
songs that
are not playing.
5. The Save As dialog box should display. Choose the default
(Example: C/Desktop/MyDocuments/MyMusic/Downloads).
If the Save As dialog box does not display, turn off the Media
Bar's display of online media content on the Advanced tab in
the Internet
Options dialog box of Internet Explorer by following these steps:
1. To check your Internet Explorer settings:
2. In the tools menu, select Internet Options.
3. In Internet Options dialog box, click on the Advanced tab.
4. In the Advanced tab, scroll down to Multimedia.
5. Under Multimedia, Select the box next to "Don't display online
media content in the media bar". You will want a checkmark in
that
box.
6. Click the "Apply" button along the bottom of the Internet
Options dialog box, then the "OK" button.
Please note that once you update your Internet Explorer settings,
you have to close all Internet Explorer windows and then relaunch
Internet Explorer in order for the settings to take effect.
If you need to locate your song for future reference, please
note the following:
From inside Windows Media Player, Click on the Media Library
button. If it's your first time, click Yes to search for media.
Under Search Options, in the Look In field, click Browse. If
you downloaded your music to your computer under C:\Desktop\My
Documents\My Music\downloads, then browse to that file and double
click the appropriate music file ending in.wma.
You can also use the Search button in the Windows Explorer navigation
bar. In the Search field, type *.wma since all music files you
download from Buy.com end in the extension wma. If this does
not work, you should also try to search for the artist name or
song title.
We apologize again for the inconvenience and thank you for your
patience in this issue. If you continue to experience difficulties,
please respond to
support@customerservice.buy.com.
Sincerely,
Team Buy.com
www.Buy.com 
.
