of Mice and Men and Moving

[Duper]

OMG



2 weeks, some ten calls and over 20 tech reps later and I'm the proud new owner .. that should be "pwndr".. .. of "complimentary Dialup service".


What a total fiasco this was. It took 3 days 5 calls and 9 people before I found out why my DSL line STILL wasn't working. .. The work-order was made for my new phone # to MY OLD ADDRESS. everytime I called they made a bigger mess. Now I'm stuck waiting another week before they can hook it up. .. with a new work order.


and so WHY am I not just going with someone else? Price.
DSL thru Verizon is 29/mo when they are my long distance carrier. Cable around here is almost 50/mo. A co-worker asked why i didn't "just go with Comcast DSL" ...???? lol.. I told her because I would still wind up paying a 35 dollar line fee to Verzion anyways. 0_o

All I can say is ...GAHHHH!!!!!




I don't think that even eggnog will make this better...

[roid]

I don't even eggnog will make this better...

NONSENSE!

eggnog everything better

[Mr. Perfect]

Comcast DSL? WTF?

[HaAGen DaZS]

*points at Duper*

mmm cable... nyeeh, nyeeh, nyeeh.

[CDN_Merlin]

Ask for a refund for your trouble. Ask for a month free.

[woodchip]

My cable company came out within two days, got me set up and even ran a seperate line from the living room t.v. to a different room for the computor internet connect. I can't complain and Charter cable seems to be doing a decent job. Even when there was a line problem the repairman came out within a day and no charge to me to fix it.

[roid]

Ask for a refund for your trouble. Ask for a month free.

egh, how do you even word a request like that?

[CDN_Merlin]

★■◆●. Come on, they have screwed up his order for over 2 weeks now. It's been a headache for him. It's your right to ask for compensation. You think they wouldn't charge you extra if they could?

[WarAdvocat]

wording a request "like that":

"This situation is ridculous. Here is what happened: <insert problem events>. As you can see it was a disaster, wrapped in a fiasco, and while I wait for your compant to correct it's many many mistakes, I am highly inconvenienced, not to mention extremely irritated. I know it's not your fault, telephone customer service person, but can you please work the levers of your magic customer service machine and pop out some free service for my troubles?"

Works like a charm, with minor variations in many situations. Do Aussies act like Brits in these situations, and just suffer silently and seethe with hatred rather than say, "Hey, this is a problem"?

[roid]

so you say:

"i think i deserve some compensation" ?

it just seems so weird. it's just me.

i'd be expecting them to offer it, if i were on the other end i'd be offering it that's for sure. but to ask for it. it's all woopwoopblargbBIF weird

[WarAdvocat]

heh

So what do you do when they don't offer? Seethe with hate?

[Stryker]

Four words: "Frying" "pan" "company" "owner".

That's what you do when they don't offer.

[Duper]

I can tell them 2 words really...

Comcast and AT@T. I would do that except they are both way expensive and just as incompentant as Verizon.

Do they owe me anything? technically no. No correct service was rendered. If they charge me for the last 3 weeks of DSL not used, then the fur is going to fly. I'm going to walk back into that tech support bog with a shovel and build a parking lot.

Wich brings to me something I left out. After going through an average of 3 people per call, most tech support sessions were ended with, this is something that Billing needs to deal with. .. now most of the time this would be AFTER the bill department was closed. Only once did one of the reps ( a woman ) stop to realize this.

[Avder]

duper, mention the phrase "Public Utilities Commission" when you call next. I mentioned that phrase when I was having some issues with my DSL (line was fucked and I needed a new copper pair) and they fixed it the same day. Phone companies are scared sh!tless of the PUC.

[Tyranny]

duper, mention the phrase "Public Utilities Commission" when you call next. I mentioned that phrase when I was having some issues with my DSL (line was ****ed and I needed a new copper pair) and they fixed it the same day. Phone companies are scared sh!tless of the PUC.

hehe, thats a good one. They don't like that very much

[roid]

wording a request "like that":

"This situation is ridculous. Here is what happened: <insert problem events>. As you can see it was a disaster, wrapped in a fiasco, and while I wait for your compant to correct it's many many mistakes, I am highly inconvenienced, not to mention extremely irritated. I know it's not your fault, telephone customer service person, but can you please (emphasis added by roid) work the levers of your magic customer service machine and pop out some free service for my troubles?"

Works like a charm, with minor variations in many situations. Do Aussies act like Brits in these situations, and just suffer silently and seethe with hatred rather than say, "Hey, this is a problem"?

it seems to be the "PLEASE" that grates me the most.
it's like asking for an apology, please. i don't ask for "service pretty please, if you can find it in your heart". i expect, then (if anything) i will demand!
but then again, i just plain don't like talking on phones. generally by this time i am pissed at having to listen to over 30minutes of "on hold ADVERTISEMENTS" (not music), seperated every 2 minutes by an automated voice telling me that "my call is so important the company" that THEY DESIGNED AN AUTOMATED VOICE TO DEAL WITH ME so that they don't have to. OH BOY I FEEL THE LOVE.
i await the arrival of their automated *warm hug* emoticons.
(yeah the seething works)