DescentBB

And they slipped in a plan change. The change is I no longer have unlimited Internet. It has been reduced to 5 GB a month. I darn near missed it.
I call there service reps and they have no clue the plan changed. It appears they no longer offer unlimited Internet either. Personally I think this sucks, between my phone and wireless modem I pay them $140 bucks a month and they cant tell me squat as to what my usage is - LOL

Check out T&C at www.sprint.com for wireless modems.

wireless modem? Are you talking about landline (computers) broadband or cellular?

Wireless USB Broadband modem

ACK!! $140/mo for limited usage? That's painful. I get my cable TV and unlimited broadband for $100. Mind you that's in the middle of an urban area.

its 60 for the Internet on a modem that connects to my laptop through a USB port - the rest is for my phone.

That would seem to be okay if it is high speed and unlimited but the change to 5gig reduces the value. They should reduce the price too.

Sprint is undergoing a LOT of confusion right now. They tried a bunch of offshoring and rebadging of the employees that didn't work. Offshoring is when they replace the employees with cheap employees overseas. Rebadging is when they simply sign all of the employees over to another company such as IBM or EDS and let them manage them. The employees don't have any choice in that. The IT operations that they offshored proved less than satisfactory. And the rebadging operation was such a dismal failure that they forced IBM to let them hire back a lot of their employees again.

And, of course, the outsourcing/offshoring that they did in the customer service department is considered to be one of the key components in the massive hemorrhaging of customers leaving Sprint. They had 20 or so DIFFERENT companies doing customer service. When you call, you would be routed to any one of those companies randomly. And each one of those companies had a completely different set of rules about what they could and could not do for the customer. That made customers REAL happy of course. Happy to switch companies anyway.

This got so bad that the stock price plummeted and Sprint switched out upper management. Which makes sense. But then they also decided that the best way to fix bad customer service was to lay off another 10% of the IT staff. <sigh>

One would hope that that was the end of the idiocy, but according to rumor, the new management has decided that the next step needed to fix Sprint is to rebadge the entire IT staff to IBM. It didn't work before, so of course it will work this time if they just do it bigger!!!

ANYWAY. Like I said, there is a lot of confusion and frustration going on at Sprint. The company can't decide what it's trying to do, and the employees are certainly feeling a bit abused and uninspired. If they don't get their act together, and really fast, they are going to either go under or be bought out.

Yea, there tech support has no idea whats up. I should post some of the responses I got when I asked whats up and why did I sign a contract for unlimited service. When they can just change it to a 5 GB cap and I have no choice or say in the matter.

Edit: Here is the last email I got from them..


Thank you for writing back to us.

Effective July 13, 2008, the unlimited data minutes is changed to a
limit of 5GB per month and 300MB per month for data Off-network usage.
If this usage is exceeded, then services will be suspended. You have
already been sent a letter about this information.

I want to share with you that why Sprint is putting the usage
limitations on Mobile Broadband service.

Sprint is continually working to ensure a great customer experience that
is available to all of its customers . Efficiently managing our wireless
network is a big part of our commitment. These limitations are necessary
to control over usage, which is rising dramatically. We expect that
these control enable Sprint to continue to offer roaming-included plan
which are a valued convenience for many customers, who occasionally need
to use their phones, mobile broadband cards, USB modems or embedded
modems outside of our network coverage.

At last I would say that this has been implemented considering the
benefit for our valued customers like you.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Andy R.
Sprint


Original Message Follows:
------------------------
Your statement is an oxymoron??

I have both a data card and a phone. Is the data on my data card now
reduced to 5 GB a month or not? I purchased unlimited usage and this change is a major change to my service plan and not a minor change. I have 2 devices both a cell phone and a data card.


On Tue, 2008-06-17 at 17:35 -0500, Sprint Customer Solutions - eCare3
wrote:

Thank you for contacting Sprint. I understand your query regarding
data plan change. I am happy to inform you that you will continue to enjoy unlimited data services as limitation to 5 GB a month is applicable to connection cards.

Be assured that vision service is available unlimited to you.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Brad K.
Sprint