BSOD and won't boot from CD

thewolfe · Post by **thewolfe** » Mon Feb 15, 2010 4:03 pm

I can read the hd from USB to Serial cable but it won't start from the \"Already Installed on your Computer OS\" disk after changing boot order.

page_fault_in_nonpaged_area

Stop: 0x000000 (0xbfcbb3c5, 0x00000001, 0x8050d532, 0x00000002)

Tried 1 stick of RAM at a time.

Is it normal not to recognize CD install disk?

Dell 8400 XP

Krom · Post by **Krom** » Mon Feb 15, 2010 4:34 pm

Some of the most common causes of \"page_fault_in_nonpaged_area\" are bad memory or an overheating CPU. It is an error that gets thrown around a lot in overclocking circles, check and make sure all the fans are working and the heatsinks are reasonably clean.

thewolfe · Post by **thewolfe** » Mon Feb 15, 2010 5:23 pm

I'll ck those things out.

Also, I'm running Adaware and it found a virus in Sys Restore that it said it removed.

Since I'm running it through USB to Serial cable and not through the os, can it really remove it? I know normally you have to disable Sys Restore to delete viruses in there.

thewolfe · Post by **thewolfe** » Mon Feb 15, 2010 6:43 pm

won't start from the "Already Installed on your Computer OS" disk after changing boot order.

Will that most likely change if I re-format hd?

Krom · Post by **Krom** » Mon Feb 15, 2010 6:43 pm

Usually the antivirus will be able to remove it when it is running as a separate drive, otherwise use an elevated command prompt to delete it manually.

BUBBALOU · Post by **BUBBALOU** » Mon Feb 15, 2010 6:57 pm

too much effort for raid

thewolfe · Post by **thewolfe** » Tue Feb 16, 2010 3:59 pm

Is this sound like a hardware problem rather than software? Or might a new hd change things?

I'm out of ideas.

And again, what does not recognizing an install cd point to?

Krom · Post by **Krom** » Tue Feb 16, 2010 4:44 pm

If the ide/sata controller was going out it could cause the system to fail to detect a disk and also cause blue screens.

Xamindar · Post by **Xamindar** » Tue Feb 16, 2010 6:02 pm

You're not having much luck lately with computers, are you thewolfe? Is it the same computer as this?

thewolfe · Post by **thewolfe** » Tue Feb 16, 2010 6:04 pm

Thanks guys but I'm about at the end of my expertise.

Software is normally not a problem or hard drive stuff but don't have the parts or knowledge to be checking out mobos and controllers.

thewolfe · Post by **thewolfe** » Tue Feb 16, 2010 8:16 pm

Well just got another piece of the puzzle from my friend he choose not to share it with me earlier.

Was also getting the following message.
\"Windows XP Home, Must restart because DCOM server process launcher service terminated\"

Some one gave him Start/Run, and type in \"shutdown -a\" This should disable the timer.

He said that worked for a few days.

Does that help any?

Also, can I delete sys restore points on drive not using the os? I can see the drive folders through USB to Serial cable.

Krom · Post by **Krom** » Tue Feb 16, 2010 8:49 pm

That type of behavior sounds like a virus, probably neglected to run windows update nor let automatic updates install them.

BUBBALOU · Post by **BUBBALOU** » Tue Feb 16, 2010 8:50 pm

if that dell is in it's default configuration it has 2 hard drives in a Raid config, get the raid boot floppy (hit F6 when prompted) and the xp restore disk \"XP Home OEM\" do an install let it discover previous Operating System if it is the same version O/S the it will give the repair install option ( not the same as repair console ) then scan for the rootkits afterward when you get back to the desktop

thewolfe · Post by **thewolfe** » Wed Feb 17, 2010 8:22 am

Only one physical drive.

BUBBALOU · Post by **BUBBALOU** » Wed Feb 17, 2010 9:34 am

Do you have the Original Dell Operating Install Disk
(almost all OEM Windows XP ISO's that available Online are DELL Disks XP 11 in 1 DVD is a good example) XP Home XP Pro These do not come with keys. the key is on the bottom of the dell and is not required with DELL disks

These are CD's not DVD's since the system might not have a DVD drive or it's the DVD drive is the Slave on the secondary IDE Channel

Boot From the CD to install the Operating System, When Windows install routine checks to see if there is a Previous O/S installed If the Disk(install Disk) is the same version that is already Installed It will give you a 3rd Option to do a Repair Install, If it gives you only a Format option then it's not the same O/S.

This Repair Option(not to be confused with Repair Console) will install the core Operating System Files, leaving all data Files intact. It will take the same amount of time as a Fresh Install with the same Screens (except it does NOT prompt you to format the Drive)

After the First Reboot, remove the Malware/Virus that has Hijacked the Operating system as a Driver - But in case please download a Virut Removal Tool

Use Combofix and Malwarebytes

Once AGAIN - Windows Install Disk
Repair option after O/S scan (Correct O/S Disk) GOOD!!!
Format option after O/S scan (Wrong O/S disk) BAD!!!

Also If the Machine had XP spk3 and you only have a SKP1 or SPK2 disk it will still install. Make sure you update it to SPK3 right after you remove whatever nasty is on the machine

I do this almost everyday.... because people like to download malware and ignore it till it's too late.. and they pay for it

Xamindar · Post by **Xamindar** » Wed Feb 17, 2010 12:02 pm

Sometimes I wonder what universe BUBBA lives in.

First he's talking about nonexistent RAID, and then booting from the CD which is exactly what this computer REFUSES to do. Try reading the first post BUBBA, it usually tells you what the thread is about.

thewolfe, if you found a virus on there try this. Reboot into safe mode and run your scanner. If it finds a virus reboot back into safe mode and scan again. Keep scanning until it doesn't find it anymore. Try stuff like malwarebytes and combofix. Easiest way is to reinstall the OS at this point. Is the \"Already installed on your OS\" disk just software? Or does it say it is the OS install disk? Other reasons it doesn't boot off CD is the CD drive is just not working properly, maybe try a different drive.

AceCombat · Post by **AceCombat** » Wed Feb 17, 2010 3:41 pm

Xamindar wrote:Sometimes I wonder what universe BUBBA lives in.

First he's talking about nonexistent RAID, and then booting from the CD which is exactly what this computer REFUSES to do. Try reading the first post BUBBA, it usually tells you what the thread is about.

makes you wonder ehh? and i thought i was bad

BUBBALOU · Post by **BUBBALOU** » Thu Feb 18, 2010 12:08 am

Actually since \"thewolfe\" usually leaves out 3/4 of the facts of what was done, and you have to pull teeth to get the rest

-Default Dell 8400 used raid
-Can not read Install CD (either using a DVD(AIO) in a CDROM or using the slave optical drive instead of the master optical -slave optical not a bootable drive-8400dell)
-Forgot to reconnect PSU to CD Drive

Pretty simple actually.. if you guys actually worked on PC's (thanks for the charcoal)

But we will not know until \"slowpoke\" responds with some more partial information

Really....If the CD truly did not work one would instantly connect a spare optical drive to the IDE cable and put it on top of the case, and move ON....

TechPro · Post by **TechPro** » Thu Feb 18, 2010 7:45 pm

Guys, Bubba is smack on the mark about this ... unless that Dell has had the raid removed previously (which we have not been told one way or the other).

Krom's advice is also right if there is a virus causing the problem.

My \"gut feeling\" about this is that regardless if the problem is due to a virus, malware, corrupted files, failing HD, bad RAM, or failing mobo ... thewolfe is going to be rebuilding that system.

So ... If that is what will happen, and since rebuilding the system (assuming a complete wipe first) ... It would be wise for thewolfe to at the very least check the:
- cooling ability (fans, heatsinks, etc.)
- HD/RAID integrity
- CD/DVD reliability,
- RAM condition

Before he rebuilds that system or he'll just end up doing it again pretty soon.

BUBBALOU · Post by **BUBBALOU** » Fri Feb 19, 2010 8:04 am

TechPro wrote:Guys, Bubba is smack on the mark about this ...

Thanks TechPro... I do this on a daily basis.... with customers that only give you enough information to get you to their door.

I check everything...with the concept that an F-14 pilot tried to fix it with a hammer. I'm usually finished troubleshooting and in the process of fixing it in less than 2 minutes.

Not my fault I give more than one thing to check at once.

Xamindar wrote:Sometimes I wonder what universe BUBBA lives in.

First he's talking about nonexistent RAID, and then booting from the CD which is exactly what this computer REFUSES to do. Try reading the first post BUBBA, it usually tells you what the thread is about.

AceCombat wrote:makes you wonder ehh? and i thought i was bad

EXPERIENCE = My Universe

thewolfe · Post by **thewolfe** » Sat Feb 20, 2010 7:45 pm

Ran Housecall again and found the following.
http://screencast.com/t/OGNkYjllYmE

That's all I've done for about the last four days at this point.

Will try to respond to some of the comments when I get time.

thewolfe · Post by **thewolfe** » Mon Feb 22, 2010 11:13 am

After cleaning up the viruses, not sure why it didn't find them on an earlier scans, I was able to \"Repair\" the OS.

The only thing that's not working is one of the DVD ROMs and I haven't had time to try another one.

Also I'm not sure how often he used Windows updates.

He had McAfee and Norton but to no avail.

And I confirmed where he probably got his viruses from when I went into his \"Temp\" files.

Thanks for all the help and I'll try to be as specific and clear when posting in the future.

BUBBALOU · Post by **BUBBALOU** » Mon Feb 22, 2010 1:37 pm

2 DVD-ROM's : funny how that was not included

check to make sure master/slave is selected on each and flip the molex power connectors from one drive to another see if the dead drive changes...

thewolfe · Post by **thewolfe** » Mon Feb 22, 2010 6:01 pm

Both are mastered and changed the power. Still the same one dead.

Thanks for all the help. It's going home today.

Krom · Post by **Krom** » Mon Feb 22, 2010 7:26 pm

If they are on the same ribbon cable, the one on the end of the cable has to be the master and the one in the middle has to be the slave, otherwise they won't work right.

AceCombat · Post by **AceCombat** » Mon Feb 22, 2010 7:29 pm

i still say thats not true, i have run IDE Drives the exact opposite and they still show up as jumpered. the master was in the middle and the slave on the end

BOT:

wolfe you cant have two masters, one has to be the slave or set them both to CS: Cable Select.

thewolfe · Post by **thewolfe** » Mon Feb 22, 2010 7:44 pm

It's gone but I never changed the setup on the drives so I'm assuming the one drive is \"broke\". And I thought they were both \"mastered\".

Thanks again for the assistance.

My next computer is going to be from a friend that the virus is sending out e-mails from his Yahoo account.

But this current one is \"Solved\".

BUBBALOU · Post by **BUBBALOU** » Mon Feb 22, 2010 8:27 pm

C/S (Cable Select) is set on both drives then cable position matters . Selecting master on one and slave on the second is an overide, but performance will suffer if the master is on a cable longer than 18\" if it is at the end of the cable( hard drives ). this is also why 80 pin cables were not available in 23\"

fliptw · Post by **fliptw** » Mon Feb 22, 2010 9:26 pm

what service pack is installed on that machine?

thewolfe · Post by **thewolfe** » Tue Feb 23, 2010 8:16 am

Not sure since I couldn't get in until I did the \"Repair\" from the install disk. Then I updated it and ended up with SP3.

BUBBALOU · Post by **BUBBALOU** » Thu Feb 25, 2010 9:21 am

BTW thewolfe.... you cant have Master/Master on the same cable

Set the slower one to Slave, you'll probably see both drives

thewolfe · Post by **thewolfe** » Thu Feb 25, 2010 10:29 am

Ten-four.

BSOD and won't boot from CD

BSOD and won't boot from CD

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