Displeased with Gigabyte RMA process

Birdseye · Post by **Birdseye** » Fri Apr 30, 2004 6:47 pm

So my keyboard input fried on my motherboard, time for an RMA. I call gigabyte, and the tech support line is all busy, and there is no holding, just leave a message. WTF? I'd rather hold for 30 minutes when I have the time right then to solve it, rather than have someone call me back when I have to leave for school or work and miss me.
I keep just calling back repeatadly (Yeah, they need a hold process, I got someone in around 3 minutes, and didn't get any phone calls in return) until I got someone at tech support. They say OK, call the RMA number. I run through the same thing with the RMA dialing, leaving messages, redialing.

Finally I get ahold of someone, and I'm emailed RMA forms. I have to pay shipping out there, and I don't really have a problem with that--but they want *me* to pay return shipping for *their* broken product? Forget it. Business lost. I'm never buying from them again. That's it. When my M-audio Oxygen 8 broke, I shipped it to them, and even though it was out of warranty they gave me a brand new one for $25 (its $125 new) and shipped free of charge. M audio has my business for life.

Spending $20 shipping the motherboard isn't really worth it. I'd have to take apart the whole damn system and go to the post office, etc. all for a $70 motherboard. I guess I'll just get a USB keyboard or ps2 to USB converter.

Tricord · Post by **Tricord** » Sat May 01, 2004 4:26 am

Birdseye wrote:Spending $20 shipping the motherboard isn't really worth it. I'd have to take apart the whole damn system and go to the post office, etc. all for a $70 motherboard. I guess I'll just get a USB keyboard or ps2 to USB converter.

Sounds right to me...

Birdseye · Post by **Birdseye** » Sat May 01, 2004 5:09 am

Yeah, but will a usb keyboard work in DOS? doh.

bash · Post by **bash** » Sat May 01, 2004 5:21 am

It might, my BIOS enables USB keyboard use. Check yo BIOS, boy!

Birdseye · Post by **Birdseye** » Sat May 01, 2004 12:17 pm

I can't check my bios without keyboard support. I guess I'd just have to plug and hope.

STRESSTEST · Post by **STRESSTEST** » Sat May 01, 2004 12:21 pm

USB keyboards will work during POST by hitting the delete key like normal, disabled or enabled. If that option is disabled, they stop working after post.

MD-2389 · Post by **MD-2389** » Sat May 01, 2004 1:56 pm

Yeah, you should be able to get a PS2 -> USB adapter at just about any shop worth their salt for a dollar or two at the most.

For the record: Yes a USB keyboard will work in DOS if enabled in the BIOS.

I'm suprised they wanted you to pay to ship it back to you....not a single company has ever asked me to do that in the past. Thats bull★■◆● of the highest order, and if I were you I'd call them on it. Make a big ass stink of it, and if need be get a manager and complain about it. If they have forums, get on there and make a huge stink of it. There is no excuse for screwing customers like this. Not even Asus' support is this bad. (and thats pretty damn bad)

BUBBALOU · Post by **BUBBALOU** » Sat May 01, 2004 2:11 pm

In the bios = Enable Legacy USB devices

Birdseye · Post by **Birdseye** » Sat May 01, 2004 3:02 pm

Unfortunately, in Santa Cruz the closest shop worth anything is Fry's in san jose, 45 mins away

Birdseye · Post by **Birdseye** » Sat May 01, 2004 7:13 pm

OK, so I grabbed a USB keyboard because nobody in town had a convertor. I can return this thing later I guess.

I had a checksum error on booting, and I was able to use the keyboard to go into the bios and load fail safe defaults. That fixed the problem, windows booted, I backed all my stuff up--ready for format. I throw boot disk in, try the delete strategy to get the keyboard to work again, but no dice. Can't even get into the bios, much less type in DOS. Any ideas?

Sigh, looks like I might be kneeling before gigabyte after all.

Displeased with Gigabyte RMA process

Displeased with Gigabyte RMA process

Re: Displeased with Gigabyte RMA process