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Windows update not installing

Posted: Mon May 16, 2011 5:30 pm
by thewolfe
Toshiba Satellite A305, 3GB, 32 bit, Vista Home Premium, SP2.

Can't install KB 2446708 - Security update for .Net frame....

Says it's installing, restarts but doesn't install. Continually prompts to install. It's not in "Add & Remove...."

Is this something that should be installed?

BTW, ain't my computer and the guy is not going to upgrade to Win7.

Re: Windows update not installing

Posted: Mon May 16, 2011 8:12 pm
by Krom
Look in the windows update log, or the individual update log file and see if it is throwing any errors.

Re: Windows update not installing

Posted: Mon May 16, 2011 8:20 pm
by Spidey
I had this problem once…make sure he has .net installed, if he doesn’t just hide the update.

Re: Windows update not installing

Posted: Tue May 17, 2011 11:26 am
by thewolfe
Look in the windows update log, or the individual update log file and see if it is throwing any errors.
Is that the "Windows 7 Upgrade Advisor Report"? If not where do I find it?
make sure he has .net installed
Where do I go to ck on that?

Re: Windows update not installing

Posted: Tue May 17, 2011 4:22 pm
by Krom
thewolfe wrote:Is that the "Windows 7 Upgrade Advisor Report"? If not where do I find it?
Search the C: drive for files with "2446708" in the name and see if any of them give a useful log file.