Heh, 4 days ago there was another epic conversation with EA support (Rented Battlefield 3 server disconnects people)
The 1st guy just said "Ok" after problem was described and got disconnected.
Then my friend was chatting with another guy:
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Ashish:
Thanks for contacting EA Help! My name is Ashish how may I help you?
you:
I was talking with Robin about bf3 server issue and got disconnected. My problem is that my 64 slot server dumping all people every day in EXACT same time, in 2am, my second server on same host (gameservers.com) don't have such issue.
Ashish:
Could you please let me know the platform (For e.g. Xbox 360, PS 3 or PC) you are playing the game on?
you:
well i am playing on PC, but its not about Client side, its about server.
Ashish:
I can understand your concern. Please don't worry, I will try my best to help you out.
you:
well i am already facing the fact that i need to fill up server every day again, so i am not mad ) Just trying to solve this issue.
Ashish:
2.End Background Task:
Ashish:
1. Hold down the Ctrl, Alt, and Delete keys at the same time
Ashish:
2. Click the "Processes" tab.
Ashish:
3. Click on the gray bar in the middle column that says User Name to sort by user name.
Ashish:
4. Do NOT select anything for SYSTEM, LOCAL SERVICE, or NETWORK SERVICE.
Ashish:
5. Click on anything besides EXPLORER and TASKMGR for this User Name or other user names.
Ashish:
6. Click on END PROCESS
Ashish:
7. Repeat these steps until only explorer.exe and taskmgr.exe are open for this user profile.
Ashish:
Delete Temporary Folder:
Ashish:
1. Double click on "My Computer"
Ashish:
2. Double click on the C: drive
Ashish:
3. Double click on the "Windows" folder.
Ashish:
4. Double click on the "Temp" folder.
Ashish:
5. Hold the "CTRL" key and tap the "A" key to select all.
Ashish:
6. Tap the "Delete" key on your keyboard and accept the "Are you sure you want to delete these files" prompt.
Ashish:
Video driver update: In case of a Laptop, we may refer them to hardware vendor. However in case of Desktop, we may provide following support site link depending on the video driver:
Ashish:
ATI Technologies Inc. -
http://support.amd.com/us/gpudownload/Pages/index.aspx
Ashish:
Intel -
http://downloadcenter.intel.com/
Ashish:
Nvidia -
http://www.nvidia.com/Download/index.aspx?lang=en-us
Ashish:
Run the game in Admin mode:
Ashish:
I would suggest that you try running the game using admin access. For this right click on your game’s shortcut available on your desktop and chose the “Run as Administrator” option.
Ashish:
Clean boot in Windows Xp:
Ashish:
I would suggest that you try running your system using the Windows clean boot option. That way you would be able to locate any program that might be interfering with the game. The instructions for clean booting your operating system can be found at the below given link: -
http://support.microsoft.com/kb/310353
Ashish:
Disable firewall and antivirus:
Ashish:
I would suggest that you try temporarily disabling any firewalls you have running on your system: - • Software firewalls can simply be turned off, usually by right clicking on the icons near your clock and selecting "Close" or "Exit". • Hardware firewalls should be bypassed by going from the computer directly to your modem, skipping any router you may have.
Ashish:
Please try power-cycling your modem. For this, switch off your modem and leave it un-powered for about 2 minutes then re-start the modem, this should power cycle your modem.
Ashish:
Or if you are using windows-vista or windows 7 then please follow below steps
Ashish:
Clean boot in Windows Vista/7:
Ashish:
I would suggest that you try running your system using the Windows clean boot option. That way you would be able to locate any program that might be interfering with the game. The instructions for clean booting your operating system can be found at the below given link: -
http://support.microsoft.com/kb/929135
Ashish:
Disabling UAC in Windows Vista
Ashish:
1. Click on Start 2. Click on Control Panel 3. Click on the "Classic View" option 4. Select User Accounts (it should open into the account of the user who is currently logged in) 5. Click on the bottom-most option, which will be "Turn User Account Control On or Off" 6. Uncheck the checkbox 7. Accept the changes 8. Restart the computer
Ashish:
Disabling UAC in Windows 7
Ashish:
1. Click on Start 2. Click on Control Panel 3. Click on the "View By" option and select the Icon view (large or small options give the same information) 4. Select User Accounts (it should open into the account of the user who is currently logged in) 5. Click on the bottom-most option, which will be "Change User Account Control Settings" 6. Adjust the slider to the bottom-most option 7. Accept the changes 8. Restart the computer
Ashish:
Online ports: For Battlefield 3 only
Ashish:
TCP: 80, 443, 9988, 20000-20100, 22990, 17502, 42127
Ashish:
UDP: 3659, 14000-14016, 22990-23006, 25200-25300
Ashish:
We may also suggest to try running the game in Admin mode and update Punkbuster using the link (Battlefield 3 Only)
Ashish:
http://websec.evenbalance.com/downloade ... php?file=1
Ashish:
Please follow all the steps.If the issue remain same please feel free to contact us again.
Ashish:
Thank you for contacting EA. Is there anything else I can help you with today?
you:
but steps you given to me are for game, i have server side issue, server dumps people, my client (game) works fine.
Ashish:
Please do not worry.
you:
i am not.
Ashish:
I have provided all the steps that you need in this case.So please follow all the steps after that your issue would be fix , If the issue remain same please feel free to contact us again.
Ashish:
Okay
you:
well, i cant do this steps on server, because, i am not even sure its on Windows OS. it can be Linux based.
Ashish:
As I already informed you that I have provided all the steps that you need in this case.So please follow all the steps after that your issue would be fix , If the issue remain same please feel free to contact us again, without your cooperation we can not assist you further so please follow the steps.
you:
okay, thank you for your help! Good bye!
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.... and nothing done to solve the problem