DescentBB

I've been having a problem with Norton Internet Security 2004 and Outlook, and I was hoping that someone here might have some experience with these programs. More specifically, my problem is with the AntiSpam plugin that NIS installs into Outlook. When I open Outlook, after entering my password for my data file, I get an error message stating, "Microsoft Visual C++ Runtime Error: Outlook has encountered a runtime error that caused it to close in an unusual way. Contact your vendor or support group for details." When I hit OK and re-start Outlook, the message disappears. This has occurred with both Outlook 2002 and 2003. I just installed Office 2003 today and then re-installed NIS after it, and I encountered the same problem. The new version of Outlook gives an option to debug the problem by hitting "Retry," but of course it does nothing. I've checked both Microsoft's and Symantec's knowledge bases, and neither has any information on the problem. Compounding the issue is that, tomorrow, I leave for college and will no longer have access to the problem machine, so I will have to rely on my brother back home to implement any fixes that someone may suggest. Keep in mind that I am a computer noob, and that my brother is ten times so, so please keep your responses limited to English . Thanks in advance!

In outlook 2003, click the HELP menu, then click DETECT & REPAIR option. It will pop up saying Outlook is running, just close outlook and click retry.

NIS by my experience has many issues on its own, and just adds issues to Outlook.


you would be far better off with NAV 04 Pro, Zone Alarm, Spy Bot S&D 1.3, and Ad Aware

Why not just disable the antispam plugin/feature/etc.? As long as there are false positives, you'll have to look through all the mail anyways, in one folder or another.

That will also happen if you are useing PST files and they are to large. Do a properties on the PST and see what type of PST you are useing. The older style had a limit of 500 megs unless you enabled large table files which brings the limit up to 2 gigs. Roughly speaking, I have seen them choke at 1.7 gigs. The 03 style PST has a limit of 20 gigs - good luck backing that up without a tape.

When creating and upkeeping PST files, just create more to seperate the sizes.

Merlin, the "Detect and Repair option didn't do anything, unfortunately.

Ace, I really don't like NIS myself, since it's a resource hog and has some questionable design issues, but I can't argue with its effectiveness. In the two or three years we've had it on our PC, we haven't had a single virus or Trojan. It also has a decent popup/ad blocker. I do use Ad-Aware and Spybot for spyware, but it's easier to have everything else in one package.

Jeff, I tried disabling the plugin from within Norton's. However, the toolbar in Outlook kept loading, and I kept gettting the same error. I'll have my brother try to disable it through the Outlook message that pops up after restarting it. I actually like the feature; even though you have to look at what goes into the spam folder, it does a good job of shipping all the spam there, making it a lot easier to delete it all.

Cuda, none of the PST files are anywhere near the problem size. My own has no more than 15-20 emails saved in it.

Top Gun wrote:When I open Outlook, after entering my password for my data file, I get an error message stating, "Microsoft Visual C++ Runtime Error: Outlook has encountered a runtime error that caused it to close in an unusual way. Contact your vendor or support group for details." When I hit OK and re-start Outlook, the message disappears.

This lil tidbit is what strikes me funny

you guys all use the same login but have different passwords for PST files?

That is probally your issue, you should all have seperate O/S logins, and then while in each one configure outlook to use the PST for that logged on user only, and let NIS stop trying to dance around that weirdness, you have created!...

You misunderstood me, Bubba. Every member of my family has their own XP account. I was referring to entering the password for each person's e-mail account within their own Windows account. Each person only has access to their own PST file. It's strange that Norton's website doesn't have one mention of this problem in their support database; you think that it would be bound to happen to someone else. Although, with my luck with this particular computer, I'm not really surprised .

like i said Top, NIS has its own issues and just adds more issues to Outlook.

I heard you Ace, but it still doesn't make sense why a program specifically designed to work in Outlook would have problems with Outlook .

one easy to follow hint: look at the program you are trying to get to work with Outlook

NIS has got to be the biggest failure for Symantec and brings pure shame to Peter Norton's name.